Which countries don't you deliver to?
Afghanistan, Azerbaijan, Armenia, Belarus, Burma (Myanmar), China, Democratic Republic of Congo, Egypt, Eritrea, Republic of Guinea (Conakry), Guinea- Bissau, Haiti, Iran, Iraq, Ivory Coast, North Korea, Lebanon, Liberia, Libya, Sierra Leone, Somalia, South Sudan, Sudan, Syria, Tunisia, and Zimbabwe.
My parcel is missing - what do I do?
Contact us and we will trace your order.
Can I change my order?
Contact us before the cut off (3pm) on the same day to change your order. If you contact us via email we cannot guarantee a response.
Can you deliver to a different address than my billing address?
The delivery and billing address must be the same for an online order. Contact us before the cut off (3pm) to change the delivery address.
How can I track my order?
Contact us for your unique tracking number.
How much import duty and tax will I have to pay?
This will depend on your country of residence. If unsure please contact your local authorities.
Can I collect my order and not pay delivery?
Of course - you can find our address on the Contact Us page. We are also on Google Maps. You can pay on collection or pre-order online and select the Collect from Us option in your basket.
Will my order get sent out the same day I order?
Our cut off times are before 3pm Monday to Thursday, and before Midday on Friday.
UK & N.Ireland
- Standard 48 Signed For** postage and packaging is £3.95 via Royal Mail 48 Parcels
Estimated delivery 2-3 working days
- Standard 24 Signed For** postage and packaging is £5.95 via Royal Mail 24 Parcels
Estimated next working day but NOT GUARANTEED
- Special Delivery postage and packaging is £7.95 via Royal Mail Guaranteed by 1pm*
- Collect from Us - pre-order online and collect from here at Pretend To Bee Towers.
Free Standard Delivery on Orders £25 and over.
*Next day delivery requires a signature and may not be delivered on a Saturday.
**All deliveries require a signature.
For specific terms and conditions, please visit the Royal Mail website.
- Europe postage and packaging is £7.95 via International Airmail Packets delivery service, aim within 3-5 working days.
- Rest of the world postage and packaging is £9.95 via International Airmail Packets delivery service, aim within 7 working days.
We do not offer a Next Day delivery option for International Orders.
Please note our International services are not traceable in all countries.
It is our policy not deliver to countries on the OFAC sanction list.