Which countries don't you deliver to?
Afghanistan, Azerbaijan, Armenia, Belarus, Burma (Myanmar), China, Democratic Republic of Congo, Egypt, Eritrea, Republic of Guinea (Conakry), Guinea- Bissau, Haiti, Iran, Iraq, Ivory Coast, North Korea, Lebanon, Liberia, Libya, Sierra Leone, Somalia, South Sudan, Sudan, Syria, Tunisia, and Zimbabwe.
My parcel is missing - what do I do?
Contact us and we will trace your order.
Can I change my order?
Contact us before the cut off (3pm) on the same day to change your order. If you contact us via email we cannot guarantee a response.
Can you deliver to a different address than my billing address?
The delivery and billing address must be the same for an online order. Contact us before the cut off (3pm) to change the delivery address.
How can I track my order?
Contact us for your unique tracking number.
How much import duty and tax will I have to pay?
This will depend on your country of residence. If unsure please contact your local authorities.
Can I collect my order and not pay delivery?
Of course - you can find our address on the Contact Us page. We are also on Google Maps. You can pay on collection or pre-order online and select the Collect from Us option in your basket.
Will my order get sent out the same day I order?
Our cut off times are before 3pm Monday to Thursday, and before Midday on Friday.
UK & N.Ireland
- STANDARD postage and packaging is £3.95, Fully tracked via My Hermes
Estimated 3-5 working days
- PREMIUM postage and packaging is £7.95, Fully Tracked via UPS
Next working day, requires signature
- COLLECT- pre-order online and collect from us here at Pretend to Bee head office in Nottingham.
Free Standard Delivery on Orders £25 and over.
For specific terms and conditions, please visit the carriers' websites.
- EUROPE postage and packaging is £7.95 via International Courier
Estimated within 5 working days
- REST OF THE WORLD postage and packaging is £9.95 via International Courier
Estimated within 7 working days
We do not offer a Next Day delivery option for International Orders.
Please note our International services are fully traceable and may require a signature on delivery.
It is our policy not deliver to countries on the OFAC sanction list.